Chev Welcome Services Consultant

Containment

• To listen and understand the caller or persons request, need or challenge.
• Immediate crisis management and referral to Chev Community Social Services or financial care assessment services for action or follow through as required
• To explain and guide client through the process of admission / service provision and explain what documentation will be required of the client and time frames of processes and service delivery
• To facilitate admissions timeously
• To provide support, care and compassion
• Verification of Jewishness
• Terminate and/ or refer
• Provide emergency dry stock, toiletries, petty cash
• Ensure immediate safety and protection (safeguarding)
• Follow up as required

Assessment:

• To assess all referrals to the Chevrah Kadisha requiring the organizations service offerings.
• Conduct face to face office interviews (walk-ins or scheduled), or online assessments. These assessments can be telephonic if deemed appropriate. Collate all required documentation.
• Home visits
• Hospital visits
• Trauma containment
• Respond to email and website referrals
• Assess, report and refer abuse and at-risk matters with immediacy to the Chev Community Social Services Family Protection Unit
• To work together with significant others, professionals, other organization, Chevrah departments and divisions, communal organizations and rabbi as referral sources
• To assess, process and refer financial enquiries for financial assistance. Collate all required documentation.
• Ascertain whether the client seeks a subsidy (for admission) and explain subsidy process and requirements.
• Ascertain whether the client seeks a full fee admission and explain process and requirements.
• To provide recommendations and suitable services options and refer accordingly
• To communicate effectively and efficiently both oral and written
• To provide support, care and compassion
• To develop ongoing resource lists for referral and specialist services delivery
• Follow up, short term monitoring and liaising as required
• Terminate and / or refer

 Referral:

• After assessments, refer to Chevrah departments, entities or community resources:
• Assessment for admission to the suggested facility
• Social services
• Emergency admissions
• Crisis intervention
• Other affiliated community organizations
• Other NGO’s
• Financial assessments
• Rabbinical support
• Pro bono legal services
• Medical, psychiatric and rehabilitation services or institutions
• Other
• Receive, check and collate documentation from client and forward relevant information to Assessment team when received.
• Once the person/ family been assessed for any of the Chev services and resources, make recommendations, process with the person/ family and allocate and refer accordingly.
• Follow up, short term monitoring and liaising may be required
• Terminate and refer

Administration:

• Capture all client information electronically
• Complete assessment reports, request and obtain required supplementary documentation as part of the assessment process timeously
• Complete intake packs and contracts together with concerned persons as required
• Keep updated process notes/ records on the process until termination and referral
• Ensure all relevant documentation and reports for ongoing assessments by other Chev entities or external organizations provided
• Update Chevnet for new applicants, which could include address book and pre-admissions
• Maintain statistics
• Writing relevant reports as appropriate
• Develop and update resource lists
• Have access to Chevnet and relevant databases to capture and verify information
• Record all General and information seeking enquiries, in the event of future accessing of services

Professional development / Functioning

• Maintaining and developing appropriate professional qualifications, skills, knowledge related to field of work
• Furthering own professional development by making use of internal and external development opportunities
• Attending regular supervision meetings. The supervisor / consultant and supervisee / consultee share responsibility for facilitating an effective working relationship. Parties in this relationship must contract on the goals, structures and nature of this process, and must have regular evaluations of the process.
• Fulfill registration requirements of relevant bodies, if applicable
• Attending group and/or individual consultation with appointed consultants, as and when required
• Participate in biannual performance appraisals
• Ensure comprehensive knowledge of Chevrah Kadisha and community resources

Collaboration and Liaison within the Chevrah Group

• Facilitating a collaborative and mutually beneficial working relationship with the all-key personnel in the Chevrah Kadisha who will be involved in assessment processes.
• Liaising and arranging meetings with relevant internal divisions (e.g. care, medical, operations, finances, social services etc.) as necessary
• Providing required information, feedback and documentation to Chev entities and the person being assessed, requiring services or significant others
• Follow up, feedback, liaison and monitoring essential until client system referred and services offering provided

Liaison with external affiliates / organizations

• Facilitating a collaborative and mutually beneficial working relationship with affiliates and external organizations in the best interest of the community (and to minimize duplication of services), as well as to develop a rapport to ensure easy referral and facilitation of services.

Ad hoc tasks

• Attending and participation in staff meetings, other relevant committees and meetings (inter- organizational)
• Liaising with and reporting to the relevant internal and external stakeholders
• The Consultant team to ensure assessments and referrals are in accordance with Organizational care standards
• Process applications and admissions to Chev community residential properties and external accommodation placements, in collaboration with Finance Assessment Department and pre- admissions committee
• Complete financial assessments
• Complete Home Based Care assessments, and include Home Based Care multi- disciplinary team for collateral assessments as required.